Privacy Policy
This Privacy Policy describes how Solmique collects, uses and protects your personal data when you visit our website, create an account, get in touch with us or place an order. We take the protection of your personal data seriously and process it in line with the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and the German Telecommunications Digital Services Data Protection Act (TDDDG).
Controller
The controller responsible for processing your personal data is:
Business Name: Solmique
Legal Entity: JPK Trading UG (haftungsbeschränkt), trading as Solmique
Managing Director: Julian Paulus
Commercial Register Number: HRB 13904
Registered Court: Amtsgericht Straubing
Business Address: Hochfeld 1a, 94347 Ascha, Germany
Email: info@solmique.com
If you have any questions about this Privacy Policy or about how we handle your data, please contact us at info@solmique.com.
What Personal Data We Collect
Depending on how you use our website, we may collect the following data:
Contact and identity data, such as your first and last name, email address, phone number, billing address and delivery address.
Order data, such as the products you purchase, order numbers, order dates, prices, delivery details and any return or exchange requests.
Payment data, such as your chosen payment method and the payment status of your order. Full card or bank details are entered directly with our payment providers and are not stored by us.
Account data, such as your login details, saved addresses and order history, if you choose to create a customer account.
Communication data, such as the content of emails, messages or enquiries you send us, including questions about products, kits, orders or returns.
Customer content, such as reviews, comments or photos of your finished projects that you choose to share with us.
Technical data, such as your IP address, browser type and version, device type, operating system, referring website, pages viewed and the date and time of your visit.
Cookie and usage data, such as information about how you browse and interact with our website, where you have given your consent for this.
How and Why We Use Your Data
We only process your personal data where we have a legal basis for doing so. We use it for the following purposes:
To process and deliver your orders, including payment, shipping, invoicing, returns and refunds. Legal basis: performance of a contract (Art. 6(1)(b) GDPR).
To manage your customer account, if you decide to create one. Legal basis: performance of a contract (Art. 6(1)(b) GDPR).
To answer your questions and provide customer support, for example help choosing the right paints, materials or craft kit for your project or for a particular age group. Legal basis: performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR) and our legitimate interest in responding to enquiries (Art. 6(1)(f) GDPR).
To publish reviews or project photos you submit, where you have chosen to share them with us. Legal basis: your consent (Art. 6(1)(a) GDPR).
To send you our newsletter or marketing emails with project ideas and offers, only if you have subscribed. Legal basis: your consent (Art. 6(1)(a) GDPR). You can unsubscribe at any time using the link in every email or by contacting us.
To operate, secure and improve our website, prevent fraud and protect our systems. Legal basis: our legitimate interest in a secure and functional online shop (Art. 6(1)(f) GDPR).
To analyse website usage and improve our product range and shopping experience, only where you have consented to the relevant cookies. Legal basis: your consent (Art. 6(1)(a) GDPR and § 25(1) TDDDG).
To comply with our legal obligations, such as commercial and tax record-keeping requirements. Legal basis: legal obligation (Art. 6(1)(c) GDPR).
Cookies and Similar Technologies
Our website uses cookies and similar technologies. Cookies are small text files stored on your device by your browser.
Strictly necessary cookies are required for the website to function, for example to keep items in your shopping cart, complete your checkout and keep you logged in. These are used on the basis of § 25(2) TDDDG and our legitimate interest (Art. 6(1)(f) GDPR) and do not require your consent.
Analytics, personalisation and marketing cookies are only used if you have given your consent through our cookie banner. You can change or withdraw your consent at any time through the cookie settings on our website. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
You can also block or delete cookies in your browser settings. Please note that blocking necessary cookies may affect how our website works.
Payment Processing
When you pay for an order, your payment data is processed by the payment provider you choose at checkout. These providers process your data under their own privacy policies and act either as independent controllers or as our processors, depending on the service. We only receive the information needed to confirm your payment and process your order. Legal basis: performance of a contract (Art. 6(1)(b) GDPR).
Shipping and Delivery
To deliver your order, we pass your name, delivery address and, where needed for delivery notifications, your email address or phone number to the shipping company responsible for delivery. We only share your email address or phone number with the carrier where this is necessary for delivery or where you have agreed to it. Legal basis: performance of a contract (Art. 6(1)(b) GDPR) and, where applicable, your consent (Art. 6(1)(a) GDPR).
Social Media
We present our products and creative ideas on social media platforms. If you visit our profiles or interact with our content there, the respective platform operator processes your data under its own privacy policy. Where we and the platform operator are jointly responsible for certain processing, this is based on our legitimate interest in presenting our shop and communicating with our customers (Art. 6(1)(f) GDPR). Links to social media on our website are simple links and do not transfer any data to the platforms until you click them.
Hosting and Service Providers
Our website is hosted by an external service provider, and we use trusted third-party providers for services such as our shop system, email, customer support and IT infrastructure. These providers process your data only on our behalf and according to our instructions, under data processing agreements in line with Art. 28 GDPR.
Transfers Outside the EU
Some of our service providers may be located outside the European Union or European Economic Area, or may process data there. Where this happens, we ensure an adequate level of data protection, for example through an adequacy decision of the European Commission, such as the EU-US Data Privacy Framework, or through the EU Standard Contractual Clauses (Art. 46 GDPR).
Who We Share Your Data With
We only share your personal data where this is necessary for the purposes described in this policy, where you have given your consent, or where we are legally required to do so. Recipients may include payment providers, shipping companies, hosting and IT service providers, tax advisers and accountants, and public authorities where required by law. We never sell your personal data.
How Long We Keep Your Data
We keep your personal data only for as long as it is needed for the purposes for which it was collected.
Order and invoice data is kept for as long as required by German commercial and tax law, which can be up to 10 years.
Customer account data is kept until you delete your account or ask us to delete it, unless we are legally required to keep certain records for longer.
Reviews and project photos are kept until you ask us to remove them or withdraw your consent.
Newsletter data is kept until you unsubscribe.
Communication data is generally deleted once your enquiry has been fully resolved, unless it must be kept for legal reasons.
Technical log data is deleted after a short period, unless it is needed to investigate a security incident.
Your Rights
Under the GDPR, you have the following rights regarding your personal data:
The right of access to the personal data we hold about you (Art. 15 GDPR).
The right to have inaccurate data corrected (Art. 16 GDPR).
The right to have your data deleted, where the legal requirements are met (Art. 17 GDPR).
The right to restrict the processing of your data (Art. 18 GDPR).
The right to data portability, meaning you can receive your data in a structured, commonly used format (Art. 20 GDPR).
The right to object to processing based on our legitimate interests, and to object to direct marketing at any time (Art. 21 GDPR).
The right to withdraw your consent at any time, with effect for the future (Art. 7(3) GDPR).
To exercise any of these rights, please contact us at info@solmique.com.
Right to Lodge a Complaint
You have the right to lodge a complaint with a data protection supervisory authority if you believe that our processing of your personal data breaches data protection law. You can contact the supervisory authority in the EU member state where you live or work, or the authority responsible for us:
Bavarian State Office for Data Protection Supervision (Bayerisches Landesamt für Datenschutzaufsicht, BayLDA), Ansbach, Germany.
Data Security
We use appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access and alteration. Our website uses SSL/TLS encryption, which you can recognise by the padlock symbol and "https://" in your browser's address bar. While we work hard to protect your data, no method of transmission over the internet is completely secure.
Children
Many of our craft products are made for children to enjoy, but our online shop is intended for use by adults. Purchases and customer accounts must be made by an adult or with the consent of a parent or legal guardian. We do not knowingly collect personal data from children under 16. Please do not send us photos showing identifiable children without the consent of their parent or legal guardian. If you believe a child has provided us with personal data, please contact us so we can delete it.
Automated Decision-Making
We do not use automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The current version is always available on our website.
Contact Information
Business Name: Solmique
Legal Entity: JPK Trading UG (haftungsbeschränkt)
Managing Director: Julian Paulus
Commercial Register Number: HRB 13904
Registered Court: Amtsgericht Straubing
Business Address: Hochfeld 1a, 94347 Ascha, Germany
Email: info@solmique.com