Shipping and Delivery Policy
Thank you for shopping with Solmique. We want your paints, craft supplies and creative kits to reach you quickly and in perfect condition, so you can start your next project right away. This policy explains how we process, pack and deliver your order.
Business Information
Business Name: Solmique
Legal Entity: JPK Trading UG (haftungsbeschränkt), trading as Solmique
Managing Director: Julian Paulus
Commercial Register Number: HRB 13904
Registered Court: Amtsgericht Straubing
Business Address: Hochfeld 1a, 94347 Ascha, Germany
Email: info@solmique.com
Order Processing
Orders are processed once full payment has been received and confirmed.
Most orders are processed and handed over to our shipping partner within 1 to 3 business days.
Business days are Monday to Friday, excluding public holidays in Germany. Orders placed on weekends or public holidays are processed on the next business day.
During busy periods, such as seasonal sales, back-to-school season or the run-up to Christmas, processing may take a little longer. We will let you know if there is a significant delay.
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number, where available.
Delivery Times
Estimated delivery times after dispatch are:
Germany: 2 to 5 business days.
Other EU countries: 5 to 10 business days.
These times are estimates and not guaranteed delivery dates. Delays may occasionally occur due to carrier capacity, weather conditions, public holidays, customs checks or other circumstances beyond our control.
Shipping Costs
Shipping costs depend on your delivery address and the size and weight of your order. Larger items, such as canvases, bulk clay or big craft sets, may have higher shipping costs. The exact cost is shown at checkout before you complete your purchase. Any free shipping offers, including minimum order values, are displayed on our website and at checkout.
Delivery Areas
We currently ship to Germany and selected countries within the European Union. The available delivery countries are shown at checkout. If your country is not listed, please contact us at info@solmique.com and we will let you know whether delivery is possible.
Shipping Restrictions
Some craft products, such as spray paints, aerosols, solvent-based varnishes or certain adhesives, may be classed as dangerous goods and can be subject to shipping restrictions in certain countries or with certain carriers. If an item in your order cannot be shipped to your address, we will contact you and refund the amount paid for that item.
Packaging
Many of our products need extra care in transit. Paints, inks and glues are tightly sealed to prevent leaks, canvases and papers are protected against bending, and fragile items such as glass jars, ceramic pieces or delicate decorations are wrapped in protective material. Every order is packed carefully so your supplies arrive safely and ready to use.
Tracking Your Order
When your order is dispatched, we will send you a tracking number by email, where available. You can use it to follow your parcel on the shipping company's website. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.
Delivery Address
Please make sure your delivery address is complete and correct when placing your order. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If you notice a mistake, contact us at info@solmique.com as soon as possible. We can only change the address if the order has not yet been dispatched.
If a parcel is returned to us due to an incorrect address or because it was not collected, we will contact you to arrange redelivery. Additional shipping costs may apply in this case.
Missed Deliveries
If you are not at home when your parcel arrives, the shipping company may leave it with a neighbour, deliver it to a nearby parcel shop or collection point, or leave a notice with instructions for redelivery or collection. Please follow the carrier's instructions to receive your parcel.
Damaged, Missing or Incorrect Items
Please check your order when it arrives. If your parcel is visibly damaged, a product has leaked or broken, an item is missing, or you have received the wrong product, please contact us at info@solmique.com as soon as possible. Please include your order number and, where possible, photos of the product and the packaging. This helps us resolve the issue quickly with a replacement or refund. Your statutory warranty rights remain unaffected.
Lost Parcels
If your tracking information shows no progress for an unusually long time, or your parcel has not arrived within the expected delivery time, please contact us. We will investigate with the shipping company and, if the parcel is confirmed lost, send a replacement or issue a refund.
Transfer of Risk
For consumers, the risk of loss or damage passes to you only once the goods have been delivered to you or to a person authorised by you to receive them.
Customs, Duties and Taxes
Orders shipped within the European Union are not subject to customs duties. Prices shown at checkout include German VAT or the VAT applicable in your country, as required by law.
Contact Us
If you have any questions about shipping or your delivery, please contact us:
Business Name: Solmique
Legal Entity: JPK Trading UG (haftungsbeschränkt)
Business Address: Hochfeld 1a, 94347 Ascha, Germany
Email: info@solmique.com